Last Updated: September 9, 2026
We want every PopSpark order to arrive exactly as expected. Because PopSpark sells consumable food and beverage products, we generally cannot accept returns of delivered products for reasons such as change of mind, taste preference, or products that have been opened or consumed.
However, if there is a problem with your order, please contact us and we’ll work to make it right in accordance with the policy below.
PopSpark is currently accepting pre-orders for upcoming product releases.
Pre-order availability and estimated shipping dates are estimates and may change due to production, inventory, freight, fulfillment, or other circumstances.
If you need to request cancellation of a pre-order before it has entered processing or fulfillment, please contact us as soon as possible at [INSERT SUPPORT EMAIL].
Once an order has entered processing, fulfillment, or shipping, we may be unable to cancel it.
Please inspect your order when it arrives.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [INSERT SUPPORT EMAIL].
Please include:
Your name
Order number
A brief description of the issue
Photos of the damaged, defective, or incorrect product and packaging, when applicable
After reviewing the issue, we may offer an appropriate resolution, which may include a replacement, store credit, or refund.
If an item is missing from your shipment, please contact us within 7 days of delivery with your order number and details of the missing item.
We will review the order and work with you to resolve the issue.
Because PopSpark products are consumable beverages, we generally do not accept physical returns once products have been delivered.
This helps us maintain appropriate food safety and product quality standards.
Please do not send products back to us unless our customer support team specifically instructs you to do so.
If a refund is approved, it will generally be issued to the original payment method.
Your bank, credit card provider, or payment processor may require additional time to post the refund to your account after it has been issued.
Original shipping charges, if any, are generally non-refundable unless the refund results from an error by PopSpark or as otherwise required by law.
Shipping and delivery dates, particularly for pre-orders, are estimates and are not guaranteed.
Delays caused by carriers, weather, production, supply chain issues, incorrect delivery information, or circumstances outside our reasonable control do not automatically qualify an order for a refund.
If your pre-order experiences a significant delay, please contact us and we will provide the most current information available regarding your order.
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, contact us immediately. We cannot guarantee that an address can be changed after an order enters fulfillment.
Questions about an order, refund, replacement, or cancellation can be sent to: hello@drinkpopspark.com